Recently, there have been numerous occasions where I have run into various difficulties with Apple products. I have sent Paul from Applecare SA an E-Mail, however, I have not heard back from him. My iPod has now broken down for the 2nd time! The 1st time it was replaced with a new (same generation) iPod photo, this was due to the warranty. This time, however, my warranty has expired. (Apparently the warranty only pertains to the purchased good, and not the replaced good. Thus, if you get a replacement 11 months after purchase, you only have 1 month warranty on the replacement. I had 2 months.)
All quotes from the E-Mail I have sent to Paul as well as Apple in the U.S.A.
Believe it or not, today, out of the blue, my 60gb iPod photo packs
up, and dies on me. Once again. I took it down to Digicape (Again)
where I was told that the Hard-Drive had packed up (AGAIN). This is
the exact same problem as last time. However, there is one minor
difference. My iPod has now fallen out of warranty (by 2 months) and
it will cost 2900-00 to get it fixed. This is preposterous! I can
actually not believe that this is happening. I wonder if every person
who buys an iPod expects it to only work for a couple of months, where
after Apple will take it in, and replace it only once. After which the
consumer will have to carry the cost of R2900-00 to get his/her iPod
working which he/she paid between R4000 & R5000 for in the 1st place.
All of a sudden, this Image makes me laugh and I understand what the designer is thinking. Anyway, so if you have been reading my blog for the past week or so, you would see that my mac is also IN for repairs. This of course, is also bothering me.
…iMac upon purchase did not work
properly. I took it back to Digicape and they obviously fixed it
without any queries or hassles. It worked for several months. However,
after several months the Hard-Drive packed up and died. I lost all my
data and as you should know, this is a catastrophe. I went out, bought
a new Hard-Drive and had it put into the machine. Then about 1 week
ago, I switched my computer off for the 1st time in approximately 2
weeks before I went to bed. The next morning I woke up, and the 1st
thing I did was to try and switch my computer on. Guess what, nothing
happened. Turns out, my Motherboard has burnt out and it will now take
3-4 weeks to get it replaced. 3-4 WEEKS!!! How am I supposed to
complete projects and do some work without my computer for 3-4
WEEKS?!?! Luckily, this falls under apples extended warranty program
and I will not be charged for it. The point is that in the past 2
years I have acquired R16000-00 worth of Apple products and on this
specific day, I HAVE NOTHING THAT HAS ANY VALUE! I have a broken iMac
and a broken iPod.
All I want from Apple is to give me a new iPod for free. I am not willing to pay R2900-00 for a new iPod just because of Apple’s incompetence. I think Apple software is awesome, I LOVE OSX, I just think that Apple’s Hardware is shite. It breaks, all the time.
I love mac OSX but it is not worth using it on the b-grade hardware
that apple supplies.
If any of you are considering switching, please consider your options again. As I said, I love Mac OSX and it is 300% better than windows. It’s just that Apple seems to put junk into the machines. I also doubt that Microsoft’s Zune will be riddled with latent defects.
UPDATE: For some reason my iPod upped and worked again tonight. I took it back to DigiCape and asked them why they had said the HDD had died… Eh, obviously they couldnt answer me. Turns out, the DigiCape diagnosis was incorrect. We’ll see how long it works for this time.
It still bothers me that the device is so unstable.
On the brighter side of life, DigiCape phoned me today to say that my iMac will be done by the 3rd of January and that they are extremely sorry for the long delay and that it was due to the festive season chaos that it is taking so long. I appreciated this, which is why I wanted to let everyone no that I was never knocking DigiCape.
